The Cornerstone Apartments

Since August, I have been residing at Cornerstone Apartments, and December proved to be an especially challenging month for me. The staff, particularly Jesenia, the community manager, has been nothing short of a blessing during this difficult time. Their immense support and helpfulness have been invaluable. Their prompt attention to my concerns and sincere empathy have been nothing but a blessing during this trying period. The courteous and kind personnel at Cornerstone Apartments have made a significant difference. They offer a community that truly cares about more than just providing a place to live. Thankful for their generosity, I can state with certainty that Cornerstone Apartments is a unique place, and I wouldn't recommend anywhere else but here to live!

If I could give this place zero stars I would…my girlfriend and I moved in at the end of January and have regretted our decision to move here almost from day 1. What started out as a decent lake view has now turned into a view of a dirty half drained pond. The night we moved in we noticed that there was someone’s hair painted into the walls, our toilet was always running, pieces of our shower rod were detached from the wall and left hanging, a piece of the mirror was left in the bathroom linen closet, inside of our toilet tank looks rusted and moldy, several stains on the carpet, no central lighting in the living room or bedroom, the windows do not close or open fully, blinds to not fit the windows properly, one of the wall outlets in the kitchen was unscrewed from the wall and left dangling, and the biggest complaint of them all, our door is significant smaller than our door frame which causes a lot of issues. For example, the first night we could not get into our apartment because the door was stuck, and we had to have our friend practically bust down the door to get in, anytime it rains water leaked into our apartment, our door doesn’t always close and lock properly and sometimes won’t open at all. Maintenance has done nothing to actually fix anything despite our numerous attempts to get them to fix things. We used to think the one great quality this apartment had were the views and walking paths. Over time the once nice lake in front of our apartment has become a dirty trash filled pond. It’s become a great concern of ours that the lake is in such a state because there are a lot of animals that live on property and thrive because of the lake (ducks,turtles,fish,etc.). When I put in a maintenance request about the issue I was told something needed to be fixed and they would be doing so shortly. It has been almost a month now and nothing has been done to fix nor clean up the lake. There are children that throw their toys and often times are knee deep in the water creating more of a distress to the animals and the complex does nothing. I could write a novel but I’m short do not trust the 5 star reviews coming from people who have only toured the apartments the building keeps maintained for that exact purpose. Living here is atrocious for the amount you’re paying for rent and for using the on-site laundry (that costs about $60 a month for my girlfriend and I to do our laundry). This place is nowhere near worth the price or the hassle. RUN FAR AWAY FROM THE CORNERSTONE!

Where to start, firewall leaked after Ian and most units hd to be fitted one way or another. I had dark brown spots on my ceiling an had to fight with the office to check it out. There was mold in the AC unit as well. The apartment was making me incredibly sick, causing me hundreds of dollars in medical bills and missed days at work. Now the management company is refusing to operate in good faith regarding my lease disputes. Stay far away.

I recently completed a year-long lease at this apartment, and my overall experience was far from satisfactory. Throughout the 12 months, the service provided was consistently subpar. Communication with the management was challenging, and the responsiveness to maintenance requests was slow, if not entirely absent. The major letdown, however, occurred at the end of the lease. Despite leaving the apartment in pristine condition, we were surprised to find attempts to charge us additional fees for alleged damages. The apartment was thoroughly cleaned, and it's disheartening to see a disregard for honesty in handling the security deposit, which was supposed to be refundable. The constant presence of roaches is unbearable, and despite our complaints, the management shows no concern. When we requested assistance with pest control, they ignored us. It's disheartening to live in a place where basic issues are disregarded by those responsible. I believe in transparency and fair business practices, and unfortunately, my experience with this apartment complex fell short of those expectations.

If I could put 0 stars I would. Office management is a complete failure. If you plan on living here, make sure to keep proof of everything no matter what it is. These people fired Alexandra for not doing her job and that came back to bite us at the end and kept our deposit because they told us not to worry about the bathroom tub floor surface opening up (happened the 1st day there) Push comes to shove, they never noted the account and told us it costs $400+ to fix. They'll all tell you l yeah we'll take care of it and write it on a sticky note or not do anything at all. Maintenance staff themselves are great people. The office is the problem. We moved from Miami to Orlando and when searching for an apartment we called and told them laundry machines were mandatory in the apartment. We show up and no machines were in unit. We ended up moving anyway because of the price. Move in week comes, we're at the apartment the move in date and they tell us it's not ready. Not only that but they changed our unit the week before. I work from home and the internet installation is supposed to be ready by the time I move in. This caused so many issues for us and they never do anything to make up for it and instead try to screw you in the end

Since August, I have been residing at Cornerstone Apartments, and December proved to be an especially challenging month for me. The staff, particularly Jesenia, the community manager, has been nothing short of a blessing during this difficult time. Their immense support and helpfulness have been invaluable. Their prompt attention to my concerns and sincere empathy have been nothing but a blessing during this trying period. The courteous and kind personnel at Cornerstone Apartments have made a significant difference. They offer a community that truly cares about more than just providing a place to live. Thankful for their generosity, I can state with certainty that Cornerstone Apartments is a unique place, and I wouldn't recommend anywhere else but here to live!

If I could give this place zero stars I would…my girlfriend and I moved in at the end of January and have regretted our decision to move here almost from day 1. What started out as a decent lake view has now turned into a view of a dirty half drained pond. The night we moved in we noticed that there was someone’s hair painted into the walls, our toilet was always running, pieces of our shower rod were detached from the wall and left hanging, a piece of the mirror was left in the bathroom linen closet, inside of our toilet tank looks rusted and moldy, several stains on the carpet, no central lighting in the living room or bedroom, the windows do not close or open fully, blinds to not fit the windows properly, one of the wall outlets in the kitchen was unscrewed from the wall and left dangling, and the biggest complaint of them all, our door is significant smaller than our door frame which causes a lot of issues. For example, the first night we could not get into our apartment because the door was stuck, and we had to have our friend practically bust down the door to get in, anytime it rains water leaked into our apartment, our door doesn’t always close and lock properly and sometimes won’t open at all. Maintenance has done nothing to actually fix anything despite our numerous attempts to get them to fix things. We used to think the one great quality this apartment had were the views and walking paths. Over time the once nice lake in front of our apartment has become a dirty trash filled pond. It’s become a great concern of ours that the lake is in such a state because there are a lot of animals that live on property and thrive because of the lake (ducks,turtles,fish,etc.). When I put in a maintenance request about the issue I was told something needed to be fixed and they would be doing so shortly. It has been almost a month now and nothing has been done to fix nor clean up the lake. There are children that throw their toys and often times are knee deep in the water creating more of a distress to the animals and the complex does nothing. I could write a novel but I’m short do not trust the 5 star reviews coming from people who have only toured the apartments the building keeps maintained for that exact purpose. Living here is atrocious for the amount you’re paying for rent and for using the on-site laundry (that costs about $60 a month for my girlfriend and I to do our laundry). This place is nowhere near worth the price or the hassle. RUN FAR AWAY FROM THE CORNERSTONE!